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Right of withdrawal

Customers have right of withdrawal. The term customer shall be defined as a person acting solely for private use and purposes and not on behalf of any type of business or corporation.
 
Instructions on withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

tyaro.com Service
C. Ahuis & M. Badelt GbR
Mathesenhofweg 21A
50859 Köln
Germany

E-Mail:
service@coastershop.de
Tel.: +49 (0) 6039 4799988
Fax: +49 (0) 6039 4799989


of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the provided model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

No right of withdrawal exists for he following contracts:
-    Delivery of audio and video data carriers (i.e. DVD, CD, etc.) or software which has been unsealed.
-    Delivery of books, magazines, newspapers

End of instruction on right of withdrawal
 
 
 
 
 
Additional important information

We would like to ask you to avoid damages or staining of the goods and to include all associated accessories (if applicable) in the original packaging if still possible. Please use a suitable wrapping if necessary. If the original packaging is no longer available, please use an appropriate alternative packaging to secure the goods from damages during transport.
 
We would also like to ask you to return goods only via insured parcel service and to retain proof of delivery to the carrier.
In addition, please do not send packages with a "paid by receipient" option.
If possible, please contact us prior to returning goods either via phone at +49 (0) 6039 4799988 or via email to service@coastershop.de to announce your return. This way the handling of the return process can be sped up significantly.

We would like to point out that the handling suggestions in the last three paragraphs are not mandatory to exercise your right of withdrawal.
 
All this information can also be found in our terms and conditions.

 

Download: Template for withdrawal